Returns

Returns & Refunds

Last updated: July 2026

1. Return Request

Returns are accepted within 14 days of receiving your order. Before sending an item back, you must contact us at info@createwins.ca to obtain authorization. The return address will be provided after authorization. Please include your order number and a description of the reason for the return.

2. Product Condition

To be accepted for return, the product must be:

  • Unused and not installed
  • Unmodified
  • In its original packaging

3. Non-Returnable Items

The following products cannot be returned:

  • Custom or made-to-order products
  • Installed or modified products
  • Clearance items
  • Products damaged by misuse

If there is any doubt about the eligibility of a return, WINS will assess the situation in good faith.

4. Return Shipping Costs

  • If the return is due to a change of mind or customer error, return shipping costs are the customer's responsibility.
  • If the return is due to a defect, our error, or an incorrect product, WINS covers the return shipping costs.
  • Initial shipping costs are non-refundable unless the error is attributable to WINS.

5. Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect product, please report it within 5 days of receipt to info@createwins.ca. Include your order number, a description of the issue, and photos.

6. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 to 10 business days.

7. Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.

8. 12-Month Limited Warranty

WINS products are warranted against defects in materials and workmanship for 12 months from the date of delivery, under normal use and in accordance with their intended purpose.

The warranty does not cover:

  • Normal wear and tear
  • Misuse or incorrect installation
  • Modifications to the product
  • Accidents or negligence
  • Use other than the intended purpose
  • Damage caused to other equipment

To submit a warranty claim, contact us with your order number, a description of the issue, and relevant photos or videos.

After assessment, WINS may repair, replace, or refund the product.

This limited warranty is in addition to applicable statutory warranties and does not replace or limit them.